Frequently Asked Questions
Card Books
Do you return my original cards to me?
Yes. We will return your cards and any additional items provided to us with your book at no extra cost.
How do I send my cards to you?
There are two available options at checkout. You are able to send your cards to us directly, we recommend that you package your cards securely and use a recorded delivery service, such as Royal Mail Special Delivery, DPD or Evri. If you opt for our “Send Me A Box Service”, you will receive an A4 box, packing materials and a pre-paid DPD return label.
How long does it take to receive my book?
The process takes around 6 weeks. After receiving your cards, we aim to create your digital proof within 2 weeks. We aim to make any amendments proposed by you within 1 week. Once you approve your final proof, we send your book to print. The book is sent to you with your cards after our internal quality-check is complete, which is typically within 3 weeks.
Do you offer discounts if I order two books?
Yes! We offer a £10 discount on a second book and £20 discount on a third book, if all books are ordered in the same transaction. The discounts are automatically applied at the checkout.
What size is the card book?
Our books are hard back and available in 21cm x 21cm square, A4 or A5.
Can I customise my book?
Yes. Once we receive your order, we will send you a customisation questionnaire to receive your preferences. You are able to customise the covers, spine, front page and last page with photographs or text.
Do you include all sides of the card?
Yes. We capture the front and inside of the card, which remains within the price of 1 card.
I have pop up cards can I included these?
Yes, absolutely. We use photography to capture these, then edit the image so it appears as it would do open.
Can you capture other keepsakes within my card book?
We can include other items such as photos, stationery, letters, vows, notes, or other meaningful mementos in your book. Each of these items should be counted as 1 card when making your order. If you are unsure on the item, please contact us.
Can I have my cards in a specific order in my book?
Yes, you can choose the order of your cards. The easiest way is to number the back of each card and we will make sure that they are captured in that order.
Can I see my book before it is printed?
Yes, we will provide you with a digital proof of your book before it goes to print. This gives you the chance to review and approve the layout and cover, ensuring everything meets your expectations.
Do I need to pay for any shipping costs?
The only shipping costs for you to pay are if you choose the option to send us your cards. We recommend that you package your cards securely and use a recorded delivery service such as Royal Mail Special Delivery, DPD and Evri if you choose this option.
Can I order an additional copies of my book?
Yes, you can add extra copies of your card book to your order during the checkout stage at a set price of £40 if it is ordered in the same transaction.
Art Books
Do you return my original artwork and items to me?
Yes. We will return your artwork and any additional items provided to us with your book at no extra cost.
How do I send my artwork and items to you?
There are two available options at checkout. You are able to send your artwork to us directly, we recommend that you package your artwork securely and use a recorded delivery service, such as Royal Mail Special Delivery, DPD or Evri. If you opt for our “Send Me A Box Service”, you will receive an A3 box, packing materials and a pre-paid DPD return label.
How long does it take to receive my book?
The process takes around 6 weeks. After receiving your artwork, we aim to create your digital proof within 2 weeks. We aim to make any amendments proposed by you within 1 week. Once you approve your final proof, we send your book to print. The book is sent to you with your cards after our internal quality-check is complete, which is typically within 3 weeks.
Do you offer discounts if I order a second book from a different occasion?
Yes! We offer a £10 discount on a second book and £20 discount on a third book, if all books are ordered in the same transaction. The discounts are automatically applied at the checkout.
What size is the art book?
Our books are all hard back, and you can pick between A4 portrait or landscape.
Can I customise my book?
Yes. Once we receive your order, we will send you a customisation questionnaire to receive your preferences. You are able to customise the covers, spine, front page and last page with photographs or text.
I have artwork which are 3D can I included these?
Yes, absolutely. We use photography to capture these, then edit the image so it appears as it does when you look at it.
Can you capture other keepsakes within my art book?
We can include other items such as photos, stationery, letters, notes, or other meaningful mementos in your book. Each of these items should be counted as 1 piece of artwork when placing your order. If you are unsure on the item, please contact us.
Can I have my artwork in a specific order in my book?
Yes, you can choose the order of your artwork. The easiest way is to number the back of each piece of artwork and we will make sure that they are captured in that order.
Can I see my book before it is printed?
Yes, we will provide you with a digital proof of your book before it goes to print. This gives you the chance to review and approve the layout and cover, ensuring everything meets your expectations.
Do I need to pay for any shipping costs?
The only shipping costs for you to pay are if you choose the option to send us your artwork/items. We recommend that you package your cards securely and use a recorded delivery service such as Royal Mail Special Delivery, DPD and Evri if you choose this option.
Can I order an additional copies of my book?
Yes, you can add extra copies of your art book to your order during the checkout stage at a set price of £40 if it is ordered in the same transaction.
Photo Books
How do I send my photos to you?
You can do this in two ways, and you can let us know which option you prefer in your customisation form.
Option 1 – We will send you a Google Drive folder link where you can upload your photos. If you would like your photos to appear in a specific order, please number the file names.
Option 2 – If your photos are already in an online album, you can share the link with us and we can download them from there. If you already know which photos you would like included, please send us a list of the file names. Alternatively, we are happy to select photos from the folder for you.
How long does it take to receive my book?
The process takes around 5 weeks. After receiving your photos, we aim to create your digital proof within 1 week. We aim to make any amendments you request within 1 week. Once you approve your final proof, we send your book to print. Printing takes 3 weeks, and once we receive your book back from the printers, we send it out to you.
Can you select the photos for me?
Yes, absolutely! Our Photo Book Concierge Service takes the stress and time out of creating your photo book. Once you share your photos with us via Google Drive or an online album, we will select them and arrange them chronologically to tell the story of your occasion. You will then receive a digital proof to review and approve before anything goes to print.
Do you offer discounts if I order two books?
Yes! We offer a £10 discount on second book and £20 discount on a third book, if all books are ordered in the same transaction. This could be a Card Book, Art Book, or a Photo Book for another occasion. The discounts are automatically applied at the checkout.
What size is the photo book?
Our books are hard back and available in 21cm x 21cm square, A4 Portrait, A4 Landscape or A5.
Can I customise my book?
Yes. Once we receive your order, we will send you a customisation questionnaire to receive your preferences. You are able to customise the covers, spine, front page and last page with photographs or text.
Can I have my photos in a specific order in my book?
Yes, you can choose the order of your photos. The easiest way is to number the files by renaming them before uploading them to your Google Drive folder. Alternatively, you can let us know the current file names, and we will follow that order when creating your book.
Can I see my book before it is printed?
Yes, we will provide you with a digital proof of your book before it goes to print. This gives you the chance to review and approve the layout and cover, ensuring everything meets your expectations.
Do I need to pay for any shipping costs?
All shipping costs are included in the price.
Can I order an additional copies of my book?
Yes, you can add extra copies of your book to your order during the basket stage at a set price of £40 if it is ordered in the same transaction.
Guest Book
How many pages are in the book?
There are 48 pages in your book. Two pages are reserved for the first and last. This allows for 23 double-page spreads, each featuring a photo on one side and space for your guests to write their messages on the other.
How many photos can I include in the book?
You can include up to 23 photos in your book. If you include fewer, we’ll leave additional pages blank to give your guests more space for their messages.
How do I send my photos to you?
You can do this in two ways, and you can let us know which option you prefer in your customisation form.
Option 1 – We will send you a Google Drive folder link where you can upload your photos. If you would like your photos to appear in a specific order, please number the file names.
Option 2 – If your photos are already in an online album, you can share the link with us and we can download them from there. If you already know which photos you would like included, please send us a list of the file names. Alternatively, we are happy to select photos from the folder for you.
How long does it take to receive my book?
The process takes around 5 weeks. After receiving your photos, we aim to create your digital proof within 1 week. We aim to make any amendments you request within 1 week. Once you approve your final proof, we send your book to print. Printing takes 3 weeks, and once we receive your book back from the printers, we send it out to you.
What size is the guest book?
Our books are hard back and available in , A4 Landscape, A4 Portrait or 21cm x 21cm square
Can I customise my book?
Yes. Once we receive your order, we will send you a customisation questionnaire to receive your preferences. You are able to customise the covers, spine, front page and last page with photographs or text.
Can I have my photos in a specific order in my book?
Yes, you can choose the order of your photos. The easiest way is to number the files by renaming them before uploading them to your Google Drive folder. Alternatively, you can let us know the current file names, and we will follow that order when creating your book.
Can I see my book before it is printed?
Yes, we will provide you with a digital proof of your book before it goes to print. This gives you the chance to review and approve the layout and cover, ensuring everything meets your expectations.
Do I need to pay for any shipping costs?
All shipping costs are included in the price.
Gift Voucher
How long is the gift voucher valid for?
The gift voucher is valid for 12 months from the date of purchase.
How does the recipient redeem their gift voucher?
The gift vouchers have a unique code, which can be redeemed in the coupon section at checkout.
What can the gift voucher be used on?
The gift voucher can be redeemed across the full range of our products, including our “Send Me A Box Service”, express service and additional books
My gift voucher is not working. What do I do?
Please do not worry, reach out to us for support at hello@silkgiraffe.com