Silk Giraffe reserve the right to update or amend these Terms and Conditions at any time, at their discretion. Any changes will be posted on to the Silk Giraffe website and will take immediate effect. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms and Conditions.

Version 2 – Updated March 2026

1. Service Description: Silk Giraffe provides a service for the creation of bespoke hardback books using cards or items supplied by the customer.
2. Pricing: Silk Giraffe pricing structure is based on the number of cards or items that the customer provides to be in their book. Pricing differs for each product type. Customers should review the product listing for detailed pricing.
3. Card or Item Pricing: Silk Giraffe charge per item, not by how many images it takes to capture the card or item. A reasonable approach should be taken by the customer when counting their card or items.
4. Pricing Promise: The price applied to your order will be that in effect at the time the order is placed.
5. Timeline: Once Silk Giraffe receives the customer’s cards or items, a design proof will be sent to the customer within two weeks. Following approval of the proof, the final book will be delivered to the customer within three weeks. The timelines can vary depending on alterations and the customer’s approval.
6. Artwork Processing: All original materials or items provided to Silk Giraffe by the customer will not be permanently altered in any manner during the artwork capturing process.
7. Card or Item Capturing: When turning the customer’s cards or items into artwork, Silk Giraffe will capture the front of the card and any messages on the inside of the card, regardless of how many captures it takes.
8. Artwork Quality: Silk Giraffe will strive to ensure that digital reproductions are as true to the original cards as possible. However, please be advised that variations may occur due to differences in monitor settings and print calibrations.
9. Design Changes: Once a design proof has been sent, Silk Giraffe will accommodate a maximum of five minor revisions. Complete redesigns will not be undertaken.
10. Shipping Costs: Included in the price, Silk Giraffe will send the customer’s book to them along with their original cards or items. The customer will be responsible for shipping their cards or items to Silk Giraffe.
11. Additional Items for Your Book: Customers may submit additional items to Silk Giraffe as long as they are received before the proof is created. Each additional item will be charged in line with the product pricing. The customer will be responsible for the cost and organisation of the delivery of the additional items.
12. Refunds & Cancellations
    a. A customer can cancel their order within 30 days of placing their order and receive a full refund.
    b. Once Silk Giraffe has received the customer’s items, the customer may still cancel their order, but a £19 fee will apply to cover the cost of returning the items. A refund would be issued to the customer, minus the £19 fee.
    c. Once Silk Giraffe has produced proofs of the customer’s book, then the customer will not be able to request a refund.
    
13. Damaged Books: Silk Giraffe will replace any book that arrives damaged to the customer’s premises, provided that visible evidence of the damage is presented.
14. Liability: Silk Giraffe accepts no liability for any loss or damage incurred to the original materials during the book’s creation.
15. Delivery Liability: Silk Giraffe accepts no liability for any loss or damage during the delivery process. Forever Bound uses DPD courier for transporting the customer’s cards and the customer’s book. DPD insures the cost of the items, but does not insure for sentimental losses.
16. Printing: The customer’s book will only go to print once the customer has approve their proof.
17. Area of Operation: Silk Giraffe is based within the United Kingdom, and serves customers globally.
18. Gift Vouchers: Gift Vouchers are non-refundable and are valid for 12 months from the date of purchase.
19. Send Me a Box Service: If a customer purchases Silk Giraffe’s ‘Send me a box service’ to transport then their items to Silk Giraffe’s premises, then the customer will accept DPD terms and conditions. Silk Giraffe will not be liable for any items which are lost or damaged during the delivery process. DPD insures the cost of the items, but does not insure for sentimental losses.

20. Deposits: If the customer is unsure how many items they will be sending, they may begin their order with a £19 deposit. The remaining balance will be calculated and payable once their items have been received by Silk Giraffe. Pricing will be based on Silk Giraffe’s rates at the time the order is placed. A Stripe payment link will be sent to the customer via email for the remaining balance. No work will commence on the customer’s order until full payment has been received. Please note that the £19 deposit is non-refundable.

21. Reviews:If you leave a review for your purchase on any review platform, such as Trustpilot or Google Reviews, you agree that we may use and publish your review on our website, social media channels, or other marketing materials.